Delete your account

How to delete it

In the app: profile → “Delete account”. A confirmation appears there, so you can’t trigger it by accident.

On the website: sign in and press “Delete account” here or in your account settings — also with a confirmation step.

Without the app: write to hello@valizka.com from the same address the account is registered to. Otherwise we can’t confirm it’s you — and, more to the point, a stranger could delete your account.

We handle email requests within 30 days, usually sooner. From the app or the website, deletion happens immediately.

Gone immediately and for good

• saved trips with routes, dates and notes
• traveller profiles and passport details — encrypted, but we hold the key, so this is personal data, not a harmless leftover
• location, sharing settings and every friend connection
• booking requests along with the email, phone number and name on them
• all sessions and sign-in links

Shared trips: a trip of yours that has other members doesn't disappear for them — it passes to one of them. Your form answers are removed from it (only the destination, dates, mode of transport and route cities stay), along with the separate plan fields that came from them: the mandatory event, notes for families, mobility and event statuses, budget notes, checklist tips and what your card gave you (lounges). Free text the model wrote in the plan (day titles, overview, notes on places) stays as it is — and it may mention the same things. If you want the plan gone too, delete that trip first. You're removed from other people's shared trips, your notes there are deleted, and items you were bringing become unassigned. Expenses and votes: in shared trips the expenses stay with the group for settling up but without your name, so you appear as a “former member”; your votes are deleted.

What stays — and why

Only the financial record of every money movement: tickets you bought, and also payments and card holds where no ticket was ever issued — that record is how the money is found and returned to your card. It holds the amount, date, currency, payment number, the supplier’s order number and the history of what happened to that money. For a ticket you bought, the booking code and ticket numbers stay too: without them the airline can’t find the ticket when it has to be refunded or a dispute settled. On their own they don’t name you, but at the airline your name sits behind them — so we won’t pretend nothing of you is left in the record. Names, passports, contacts, the route and operator notes are stripped from it.

Accounting requires us to keep that record, and so does the chargeback window: a bank lets a purchase be disputed long after the flight, and without the record we could neither confirm nor refute the claim. We can’t delete it on request — and we won’t pretend otherwise.

Money

If your card still holds funds for an unfinished booking, we release them before deleting. A hold doesn’t depend on the account and would otherwise expire only after several days.

A ticket you already bought is not cancelled by deleting the account: the flight stands and the money isn’t refunded. If you want the ticket cancelled, do it first — afterwards you’ll have no screen to do it from.

While a ticket is being issued you can’t delete the account. It takes a few minutes, and deleting now would erase the only trace to find that ticket by.

Questions

Write to hello@valizka.com — we reply in the language you wrote in.