This is a translation provided for convenience. In case of any discrepancy, the Ukrainian version prevails.

Refund and Cancellation Policy

Version of 30 September 2026

1. What is refunded

1.1. This policy applies only to payments made to Valizka (Trip Pass). Refunds for tickets, accommodation and other supplier services are handled under those suppliers' rules.

1.2. The User may withdraw from a paid service and receive a full refund within 14 days of payment if the paid features have not been used.

1.3. If the paid features have already been used, no refund is made, provided that before payment the User gave separate consent to immediate performance of the service and acknowledged the loss of the right of withdrawal (Article 13 of the Law of Ukraine "On Consumer Protection", EU Directive 2011/83/EU).

1.4. A full refund is made if the service was not provided through the Provider's fault: a Service failure, a double charge, or a request that was not processed.

2. Automatic charges

2.1. A Trip Pass is not a subscription: it is a one-time payment for one trip, with no automatic recurring charges.

3. How to request a refund

3.1. Write to nikita@valizka.com from your account email, stating the payment date, amount and reason.

3.2. We send our decision within 7 days. Funds are returned to the card used for payment via WayForPay; crediting takes 3 to 30 days depending on the bank.

3.3. In-app purchases made through the App Store or Google Play are refunded under Apple's or Google's rules through their services.